Do you want to improve service delivery?

“We’re IT Operations, Agile doesn’t work for us!”

  • DEMAND VS SUPPLY
  • KANBAN WITH ITIL
  • LIMITING WORK IN PROGRESS
  • INCREASE THROUGHPUT
  • WORK VISUALISATION
  • WASTE REDUCTION

On this concise workshop you’ll learn the mechanics of Kanban and how to successfully release the benefits within IT operations teams.

The techniques taught enrich the ITIL Framework and any other Service Management processes you already have in place.

Kanban for ITIL & IT Service Management


starts, 13th Sep, in Birmingham

Days
Hours
Minutes
Seconds

Only 14 spots remaining

100% Secure.
team

“We’re IT Operations, Agile doesn’t work for us!” – On this concise course you’ll learn the mechanics of Kanban and how to successfully release the benefits within IT operations teams. The techniques taught enrich the ITIL Framework and any other Service Management processes you already have in place. It is perfect for Service Process Owners and Managers and teams tasked with delivering Service Design, Transition, Operations and CSI activities. It will help those experiencing demand outstripping supply, issues managing all levels of stakeholder and finding a home for “orphaned” work or processes. If you want to reduce team stress and improve work satisfaction in high volume, high pressure environments this course will enable you to provide sensible prioritisation & demand management, devices that compel collaborative cross team working and encourage an understanding and clarity of purpose.

Topics Covered:

  • How to balance demand against throughput when demand is outstripping supply
  • How to delight customers by improving resolution times
  • How to quantify the true capacity of your teams
  • How lean practices improve quality
  • How Kanban fits like a glove on the ITIL hand
  • Lean delivery principles
  • Theory of Constraints
  • Queueing Theory
  • Little’s Law
  • Variation
  • Systems Thinking
  • Reducing batch size
  • JIT Inventory
  • Waste reduction
  • Pull vs Push systems
  • Work Visualisation
  • Limiting WIP
  • Visualising and managing blockers
  • Kanban style daily stand-ups
  • Data driven retrospectives
  • Metrics: Cycle Time
  • Metrics: Throughput
  • Case Studies of Kanban implementations with ITIL

This session is packed full of tricks and tips discovered from years of experience helping teams to deliver better software.

Previous attendees:

SKY National Express SkyBet Transport for Greater Manchester VictoriaPlum.com

What are people saying?

"Practical, real-world examples and dialogue. Enjoyed this the most so far!" – SkyBet

"Brilliant workshop session, I found it really helpful and informative." – Ombudsman Services

"Just wanted to thank you for delivering such a great workshop. Everyone left the day buzzing with new tools and techniques for writing better stories." – MoneySuperMarket.com

Meet your trainer

Ian Carroll

Ian Carroll

Brickell Key Award winner Ian Carroll is a consultant, coach, and speaker on all topics related to Lean, Kanban and Agile software development. Using his 25 years of hands-on experience he helps teams transform their ways of working using Kanban and other Lean and Agile techniques to lower costs while increasing their ability to respond to changing market demands and outperform competitors. Ian has trained and coached hundreds of software development teams in Agile, Lean, and Kanban techniques.

Reserve your spot now - only 14 remaining.

100% Secure.

What about certification?

team

We strongly believe in having flexibility in our approach to delivering real world training, that gets results. As such, our courses are not formerly accredited, meaning we are free to select the best practices from a broad range of methods to deliver unique learning experiences. All attendees will receive a certificate of attendance.